Refund Policy

Cancellation Policy

Riders who need to cancel and have money refunded may do so before 6pm Sunday 5th May 2012. Race fee minus $10 handling fee will be re-funded. Please contact us if you’d need to cancel your registration. No race fees will be refunded after this date. (After this date, you can transfer your registration to another rider, but you must let race organizers know)

Transferring registrations

Riders may transfer their registration to another rider, but they must notify race organizers. Transferring rider numbers is possible up until 6pm Friday 11th May. Please contact us to make a change.

After this time, transferring registrations is possible in person at all times when Registration is open (and up till 30 minutes before the category is due to start racing).

There will be no refunds available for any expense incurred by transferring from a longer distance to a shorter distance. If transferring to a longer distance, riders must pay the extra amount owing, before the new registration will be accepted. If the new rider is not a MTBA member the new rider will need to take out a MTBA day licence even if the rider they are replacing has already paid for a day licence online – the insurance policy is specific to the original rider registering.

Day licence refunds

All riders who paid Day licences to register, who have since paid annual MTBA fees, will have the Day licence fee refunded. Rider must show currect MTBA licence at Registration to receive this refund. (The refund will be paid into the riders nominated credit card account only. this will be done as soon as possible after the race – by the 13th March 2012 ).

Re-Scheduling

If for some reason, the event has to be cancelled (forest fires, closure of forest, seriously bad weather or something else totally unforeseen) we will cancel the event, and let all registered riders know by email and through this website (and the SHCC and CORC websites). In this event, the race will be re-scheduled.